After every storm comes a rainbow.
Safety, health and information first. #COVID-19
In this exceptional period, the health and safety of our staff and customers are more than ever our top priorities. That is why we took the following measures for an indefinite period of time, in line with governmental prescriptions.
Our eshop remains open and we will continue to send you our best thoughts through our social networks.
We want to keep you updated with relevant information regarding your online orders.
Deliveries
Shipping methods
Free standard delivery at home in Belgium, the Netherlands, Luxemburg, France, Monaco, Germany and the UK.
Delivery in a DPD Parcel shop and DPD Express delivery are currently not available.
Delivery time
All orders placed before 12pm will be shipped on the same day.
Please have in mind that due to the current situation, there could be delays in delivery times.
If you’re not at home at the moment of delivery, DPD will pass by the day after. After two failed deliveries, your package will automatically be sent back to our logistics center.
Safe delivery
You can ask DPD to deposit your package on a safe place and thus receive your order without any physical contact. You can easily manage your delivery preferences on myDPD portal, using the app or through the DPD chat function online.
More information about DPD mesures: https://www.dpd.com/be/en/support/service-alert/
Returns and reimbursements
We are offering an extended return period of up to 30 days. The extended returns are valid on orders placed as of 01/03/2020.
If you want to make a return, please contact our Customer Service team via e-mail hello@cliogoldbrenner.com or for urgent matters via phone on +32 471 84 31 89.
The shipment and processing of returns might take longer than usual at the moment. Reimbursements will be done after reception of your order at our warehouse.
In case you have any question, don’t hesitate to contact us.
Packaging
Our respected logistic partner remains open and online orders are being processed. Following the latest governmental guidelines, they took the necessary precautions to guarantee safety and hygiene.
Customer service
Our Customer Service team is, as always, available every business day from 9.30am am to 6pm.
You can reach us via e-mail hello@cliogoldbrenner.com, our social media channels, or for urgent matters via phone on +32 471 84 31 89.
Do not hesitate to write to us and share with our teams!
Take care of yourself and your beloved ones.
