Shipping & returns policy

Shipping methods, delivery time and costs for EUROPE

Belgium, The Netherlands and Luxembourg:

DPD Pickup point or DPD Standard delivery: €8

Free delivery for orders over €200

Delivery within 1-2 working days

 

France, Monaco and Germany:

DPD Pickup point or DPD Standard delivery: €10

Free delivery for orders over €200

Delivery within 1-3 working days

 

DHL Express delivery: €30

Delivery next working day (for orders placed before 12pm)

 

Rest of Europe*: Austria, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, Croatia, Hungary, Ireland, Italy, Lithuania, Latvia, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia

 

 *Only Express delivery: Albania, Andorra, Bosnia and Herzegovina, Iceland, Macedonia, Moldavia, Montenegro, Norway, Serbia, Turkey and UK

 

DPD Standard delivery: €20

Delivery within 2-5 working days

 

DHL Express delivery: €40

Delivery within 1-2 working days

 

Shipping methods, delivery time and costs OUTSIDE OF EUROPE

 

United States: €55

DHL Express delivery

Delivery within 1-2 working days

 

Asia: Cambodia, China, The Philippines, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and South Korea: €70

Delivery within 2-4 working days

 

For all other countries, click here to contact us and we will be happy to help you.

 

Taxes and duties 

 

Customers are responsible for any customs and import duties and clearance fees (where applicable) in your own country. Please check the duties and clearance fees with local authorities.

 

 

 

When will my order be shipped?

 

All orders placed on working days before 12pm will be shipped on the same day, if your payment is confirmed.

 

Can I track my order?

 

Yes. Once your order has been shipped, you will receive a confirmation by email indicating a link where you can follow your order. If you have chosen delivery in a pickup point, you will be notified by email once your order arrived.

 

 

What happens if I’m not at home at the moment of delivery?

 

If you asked for a delivery at home the carrier will pass by the day after. If you’re not at home for 3 days on the moment of delivery, your order will automatically be shipped back to us.
In case of a delivery at pickup point you have 7 days to pick up your order. Otherwise you package will be shipped back to us.



Can I return my order?

Decided to not keep your purchase?

You have 14 days from receipt of your order, to return all goods ordered on www.cliogoldbrenner.com.
We don’t only love our customers, but we also cherish our products. That’s why we ask you to send back your purchase in its original condition and with its price label, otherwise we cannot accept your return. Shipping costs are not reimbursed.

 

Returns for European countries

 

Returns are free for all orders placed in Europe.


Please follow the following procedure:
1. Make an online request to return your order
You can make an online return request when you log in to your account.

 

2. Please follow the steps online

- Fill in your postal code and your Track & trace / order number
- Indicate your return reason
- Accept to be reimbursed
- Select a DPD Parcel shop
- Check your return overview
- Confirm your return request

 

3. Download and print your return label

Don’t worry if you can’t print your label immediately. You will receive it as well by email. Please print the return label and apply the label on the parcel.

 

4. Send your package back
Bring the parcel to the DPD service point near you.

 

Returning an article from another country?

===

You can return your purchase at your own expenses.
Please send back your purchase to the following address:
TSG Logistics
Clio Goldbrenner
Désiré De Bodtkaai 27
9400 Ninove
BELGIUM

 

When will I be reimbursed?

 

Once we received your return and did a quality check, you will receive an email letting you know when the refund has been made. Please allow us 5 to 8 working days after delivery to process your return package. Shipping costs are not reimbursed.

 

Can I exchange an item?

 

We do not offer an exchange service for orders placed on our website. If you want to order another model or colour, please return your purchase and send in a new order via our online shop.

ABOUT US
Learn more