Shipping & returns policy

DELIVERY

What are the shipping methods, delivery time and how much do they cost?

Belgium, The Netherlands and Luxembourg

  • DPD Standard home delivery or DPD Pickup point

    • €8
    • Free delivery for orders over €300
    • Delivery within 1-2 working days


    France, Monaco, Germany and UK

    • DPD Pickup point or DPD Standard delivery
      • €10
      • Free delivery for orders over €300
      • Delivery within 1-3 working days
      • DHL Express delivery
        • €30
        • Delivery next working day (for orders placed before 12pm)


      Rest of Europe*

      • Austria, Bulgaria, Czech Republic, Denmark, Estonia, Spain, Finland, Croatia, Hungary, Ireland, Italy, Lithuania, Latvia, Poland, Portugal, Romania, Serbia, Sweden, Slovenia and Slovakia
      • *only Express delivery: Albania, Andorra, Bosnia and Herzegovina, Iceland, Macedonia, Moldavia, Montenegro, Norway, Serbia and Turkey
      • DPD Standard delivery
        • €20
        • Delivery within 2-5 working days
      • DHL Express delivery
        • €40
        • Delivery within 1-2 working days


      Outside of Europe

      • DHL Express delivery
        • United States
          • €55
          • Delivery within 1-2 working days
        • Asia: Cambodia, China, The Philippines, Hong Kong, India, Indonesia, Japan, Malaysia, Singapore, Taiwan, Thailand and South Korea
          • €70
          • Delivery within 2-4 working days
        • For all other countries, we are happy to help you at hello@cliogoldbrenner.com


      When will my order be shipped?

      All orders placed on working days before 12pm will be shipped on the same day, if your payment is confirmed.

      Can I track my order?

      Yes. Once your order has been shipped, you will receive a confirmation by email indicating a link where you can follow your order. If you have chosen delivery in a pickup point, you will be notified by email once your order arrived.

      What happens if I’m not at home at the moment of delivery?

      If you asked for a delivery at home the carrier will pass by the day after. If you’re not at home for 3 days on the moment of delivery, your order will automatically be shipped back to us.

      In case of a delivery at pickup point you have 7 days to pick up your order. Otherwise you package will be shipped back to us.

      RETURNS & EXCHANGES

      Can I return my order?

      Decided to not keep your purchase? You have 14 days from receipt of your order, to return all goods ordered on www.cliogoldbrenner.com.

      We don’t only love our customers, but we also cherish our products. That’s why we ask you to send back your purchase in its original condition and with its price label, otherwise we cannot accept your return. Shipping costs are not reimbursed.

      Returns for European countries

      Returns are free for all orders placed in Europe.

      Please follow the following procedure:

      1. Make an online request to return your order
      You can make an online return request when you log in to your account.

      2. Please follow the steps online

      • Fill in your postal code and your Track & trace / order number
      • Indicate your return reason
      • Accept to be reimbursed
      • Select a DPD Parcel shop
      • Check your return overview
      • Confirm your return request


      3. Download and print your return label
      Don’t worry if you can’t print your label immediately. You will receive it as well by email. Please print the return label and apply the label on the parcel.

      4. Send your package back
      Bring the parcel to the DPD service point near you.

      Returning an article from another country?

      You can return your purchase at your own expenses.

      Please send back your purchase to the following address:
      TSG Logistics
      Clio Goldbrenner
      Désiré De Bodtkaai 27
      9400 Ninove
      BELGIUM

      When will I be reimbursed?

      Once we received your return and did a quality check, you will receive an email letting you know when the refund has been made. Please allow us 5 to 8 working days after delivery to process your return package. Shipping costs are not reimbursed.

      Can I exchange an item?

      We do not offer an exchange service for orders placed on our website. If you want to order another model or colour, please return you purchase and send in a new order via our online shop.

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