Gift cards

Can I use my gift card in combination with other promotions? 

Gift cards can’t be combined with promotions that require a discount code, but they can be used on items that are already on sale. 

How long is my gift card valid? 

Your gift card is valid for 1 year from the date of purchase. The expiry date is included in the confirmation email containing your code. 

Is it possible to use my gift card in a Clio store or in a reseller shop? 

Gift cards can only be used on our e-shop, and in our own flagship stores and pop ups. They are not valid with our retail partners. 

Is it possible to use the amount of my gift card in several orders? 

Yes, you can use your gift card over multiple orders. 

At the moment, it’s not possible to check your remaining balance. The amount used will appear in your order confirmation email. 

Is it possible to get the gift card refunded if the gift does not suit? 

Yes, you have the right to withdraw and request a refund of your gift card within 14 days from the date of purchase of the gift card.