Returns and exchanges

Can I return my order?

Changed your mind? No worries. You have 14 days from receiving your order to return any items purchased on our website, sales period or not.

We love our products as much as we love our customers, so please return your items in their original condition, with all labels attached.

For a smooth return, we recommend using our official return portal.

Important: Shipping costs for returns sent outside our official return portal are not reimbursed. (If you send the package yourself, we won’t be able to cover the cost.)

Returns within Europe

Returns are free for all orders placed in Europe.

 Via your account: Log in, go to Your Orders, and click the return option next to the item you’d like to send back.

 Direct link: Use this Return Portal and enter your order number (starting with #CG) and your postal code to request a return.

Next steps:

Enter your postal code and order/track & trace number.

Select the reason for your return.

Confirm that you wish to be reimbursed.

Choose a DPD Parcel Shop.

Check your return overview and confirm.

Print your return label: You can download it instantly online and receive it by email a few minutes later. Attach it to your parcel.

Send your package back: Drop your parcel at the selected DPD service point and let us take care of the rest.

Returning an article from another country?

No worries. You can still return your items, just at your own cost, as our free return service is only available within Europe.

Please send your parcel to:

OCTOGOLD SA
TSG Logistics
Allée de Salmonsart 1
7090 Soignies
BELGIUM

Don’t forget to include your delivery slip inside the package or add your original order number to the label. This helps us process your return more quickly.

When will I be reimbursed?

As soon as your return arrives and passes our quality check, we’ll send you an email to confirm your refund.

Your money will be returned to your original payment method. Once processed, it usually takes 2–4 working days from the moment we receive your parcel.

If your order was paid (fully or partially) with a gift card, the refunded amount will be credited back to a gift card. This cannot be transferred to a bank account, but we’ll be happy to adjust its validity date if needed.

Can I exchange an item?

We don’t do direct exchanges but switching it up is easy! If you fancy a different model or color, just return your original purchase and place a new order through our online shop.